Welcome to Bertera Subaru of West Springfield
Bertera Subaru of West Springfield, located at 499 Riverdale Street, is more than just a car dealership; it embodies a commitment to exceptional customer service and community. Reviews from satisfied customers highlight the knowledgeable and friendly staff, like Alex and Dee, who take time to guide buyers through their vehicle choices. Customers appreciate the stress-free buying experience, attentive service, and genuine care shown by the team. With a focus on reliability and safety, Bertera Subaru ensures that each customer's needs are met. This dedication fosters lasting relationships, making it a trusted destination for all your automotive needs.
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499 Riverdale St, West Springfield, MA 01089, United States Hotline: +1 413-734-4964
Welcome to Bertera Subaru of West Springfield, a sanctuary for automotive enthusiasts and a haven for those in search of reliable vehicles. Nestled conveniently at 499 Riverdale St, West Springfield, MA, this dealership stands out not only for its impressive lineup of Subaru vehicles but also for its exceptional customer service experience.
From the moment you walk through the doors, you are greeted by a team that genuinely prioritizes your needs. Take it from Yelissa Santiago, who praised Alex’s patience and extensive knowledge in helping her find the perfect car for her daughters. It’s stories like hers that embody the Bertera Subaru promise—making customers feel valued and informed every step of the way.
- Expert Consultation: Sales consultants like Dee Finkel and Rich have become fan favorites among customers. Dee’s dedication and honest approach made a lasting impression on Colleen Powers, who vowed to return for future purchases.
- Customer-Centric Service: Brian Roy and Randy Collins attested to the professionalism and kindness from the service team, who went above and beyond, covering service costs and dedicating time to educate customers about their new vehicles.
- Sustainable Relationships: Hilary Sexton's tale of securing her dream 2025 Crosstrek perfectly illustrates how Bertera Subaru helps cultivate long-term customer relationships. She found both understanding and transparency throughout her buying journey, a testament to the dealership's integrity.
When it comes to the overall experience, Bertera Subaru of West Springfield transforms the often-overwhelming car buying process into a stress-free adventure. With a focus on building relationships that last—much like the durable vehicles they sell—customers leave not only satisfied but eager to return. So whether you’re a seasoned Subaru enthusiast or a first-time buyer, Bertera Subaru promises to offer an experience as enjoyable as the open road itself.
Ready to explore? Connect with them at +1 413-734-4964 and see for yourself why so many are raving about this standout dealership!
The customer service at Bertera Subaru was great. I recently had questions about a new purchase for my daughters who are new drivers and the customer service representative I spoke with whose name was Alex was so patient and informative, he made sure I understood everything clearly. He was helpful, friendly, and knowledgeable which makes my decision easier for when it’s time to purchase there’s no doubt in my mind who I’ll be working with to ensure my daughters have reliable and safe vehicles. Thanks again Alex for the amazing service and going the extra mile to assist me, and answer all my questions!
I was ultra-fortunate to have Dee Finkel as my Sales Consultant today! Not only was this salesperson dedicated to the company and product, but also very clearly to me! We spent some quality time together comparing vehicles, test driving and making a plan for my future purchase. Dee is by far the most knowledgeable and honest salesperson I have worked with and there have been 4 to date. Because of the outstanding service I received, I will be purchasing my next vehicle through Dee!
I've had nothing but positive experiences here. Bought a new 2025 outback with Dee 6 months ago and it was a lovely experience. We just completed the first 6 month service and the service team offered unprompted to cover the bill (so generous). We also had a couple family friends buy used cars here the last few months, and everyone has been treated fairly and professionally. :)
I was reluctant to go to a new dealership but Bertera had a great deal on a CPO car at a great price. Jordan (Internet Sales) and Keith Goldsmith were very informative and answer All my many questions with patience and a complete knowledge of the car. Keith made was can at time be a difficult task into one of ease. When I picked the car up everything was as promised and he spend a good amount of time education we on all of the features of the car. Thank you, Keith!
I started looking for a new car in February and went to Bertera Subaru. I worked with Johnathan, who was absolutely wonderful. They got me into my 2025 Crosstrek, which I am loving. Conor spent time with me getting me situated with all the technology in the car. I had an easy and stress free buying experience. They understood my budget and did all they could to keep my payments low. I honestly can’t say enough good things about Bertera Subaru, they have definitely made me a customer for life. I would recommend them to anyone looking to buy a car.
Bought a 2025 Outback from Rich at Bertera Subaru. Zero pressure sale, highly knowledgeable and personable. 5 stars
The tariff situation got me a little anxious so I decided to buy a new used car after 10 years. I was never particularly fond of the narrative that you need a man to be taken seriously, so I went myself. This is where I met Rich. On our test drive, Rich and I talked about life. The real stuff. Kids, jobs, health, time passing quickly. I felt instantly comfortable. Rich said I was an incredible driver. Well not really, but I know he thought it! Smoothest ride ever. Also, my car greets me by name. How cool is that?!?! Great buying experience! Thank you Rich!
I just had the best experience at Bertera Subaru starting with my Salesperson Dan Mirolli who went above and beyond to find the right car for me. Also I would like to thank Mark Noel who is the Sales Manager along with Ryan Campbell in Finance. The three of them is why I just purchase my Fifth Subaru and when when my lease is up in three years will be back to see Dan for my next car.